Terms/Conditions

We get a bunch of questions regarding our products and services – we have compiled some of these into our FAQ below. If your question is not answered here, please get in touch with us!

By using South Eastern Communications services, (making a purchase) you accept the terms and conditions below.

Terms and condition may change without notice.

If you do not agree please leave and delete any data, you may have acquired.

Hours of operation:

Monday – Friday, 9:30am – 5pm AEST
Saturday, 10am – 1pm AEST

Closed Sundays, VIC Public Holidays & Over Christmas & Easter.

We may respond to emails or social media outside these hours dependent on availability

All enquiries are to be directed to the email address unless otherwise organized our availability to answer emails messages etc. depends on work load and availability this is the preferred  Email contact method

Phone contact is generally no longer provided and is a redirected to a voice mail service permanently if you leave a polite message i will endeavor to return your call  how ever a time frame is not given or available and is dependent on work load and available time ,   this is largely due to to many spam calls wasting my time ,

All Private numbers and registered spam numbers are automatically blocked  

We are an online business we have no shopfront , please do not expect to visit this is not possible

Again should you want a call back please leave a name return number and brief message about your enquiry , calls such as “oi call me back ” will be ignored and please bear in mind there is no time frame for this to happen it could be 5 mins it could be 3 days , if you have my mobile number you can sms me i will anser that if i am near the phone

We are an online business we have no shopfront , please do not expect to visit this is not possible a mail in service can be arranged for programming and repairs if needed to a PO box ,

On some occasions if the item is to large to post or ship , a pick up or drop of can be arranged how ever this is to be organized before sale by negotiation , – this means — demands for pick up in a few mins will be refused and ignored

Pricing / payment:

All prices are in AUD and include GST  Prices are subject to change without notice due to exchange rate and other variables.

We accept:

PayPal.

After pay

Wiz pay.

Credit cards are accepted and processed via the pay pal system , should you wish to use square please email and enquiry square is no longer available via the website due to fraud

Direct deposits (EFT) internet bank transfers.

(direct deposit or pay pal is the preferred method ) 

Don’t accept:

Personal Cheques. money orders 

C.O.D. cash on delivery. not accepted 

Fees and Charge’s

All prices at this stage include tax , and a component of the marked price includes tax , this may change in the future

South Eastern Communications Charges Merchant fees for services provided by third parties. These are fees we are charged by the merchant for providing this service 

stripe: 2.0%

PayPal: 2.9%

Square: 2.2%

*after pay, when payment has been made with after pay you payment contract is with after pay. please see after pay Terms of Service please click link.

*All payments require funds to clear into bank account  before items are dispatched.

*Wizpay , when payment has been made with Wizpay you payment contract is with Wizpay . please see Wizpay Terms of Service please see their website

*All payments require funds to clear into bank account before items are dispatched.

*Please note that if paying via PayPal EFT / direct deposit Pay Later/credit card  services the funds may not clear immediately. Some can take up to and including 5 working days to clear and transfer to bank account *** No items are shipped , particularly  larger more expensive until funds are cleared into bank account ***

 

Product discounting May  be available for large order quantities.  The discount will be determined by us at the time of order or by pre-arrangement. This generally does not apply to second-hand items

Product Price match   While every effort is made to remain competitive there are limits if you find a price you think is reasonable that can be matched please do ask , we will asses and if possible do just that , how ever wont match eBay amazon or your mate down the pub over a beer , the price must be a normal advertised price (not a special ) a price match is not promised or guaranteed there are many factors and other costs or reasons why we may or may not be able to do this ,

Product  Specific Price match 

–ICOM Radio Products —

Prices Listed on Icom Radio Products is firm and can not be changed these are checked against the average or a regular basis sadly due to some dealers and retailers undercutting and bringing the brand down the prices may seem a little steep , don’t call me or email me with my uncles cousins brother can do xxx price , I wont be held responsible for my response you have been warned !

Product promotions  from time to time suppliers run promotions most of the time this is done by redemption and by providing proof of purchase before item is provided , most of the time this is posted after the fact , please read all conditions of any supplier or brand promotions  before demanding freebies

Product Back Orders     time-to-time South Eastern Communications will place some items (RTL dongles are an example ) on back order until shipment is received , should you be placed on back order your order will be put on hold and when the item is available it will be shipped , its your responsibly to note back order status ,

at time of shipping order details will  updated and tracking number provided

Coupon Codes:

From time-to-time South Eastern Communications will have coupon codes these may be in the form of free postage, % discount, etc.

We hold the right to discontinue the use of a particular code at any time, excludes some and including sale products and second-hand products

Free Postage 

Free post or “postage included “ is sent Via Regular normal post with track and sign , this includes all items where its advised that  postage is included or as a “bonus ” or by coupon , or by selection at check out if you wish to have your item sent please select one of the express post options , you will be charged a fee based on Australia post prices

Products:

  1. Most, but not all, products will be held in stock . 
  2. Due to size, cost and other factors. Some items may be drop shipped by the supplier unless we need to service the item first. Or ordered from our suppliers as its required , 
  3. If you need something else from one of our suppliers and we don’t stock or list it, we will quote you first.
  4. Amateur radios to be sold only to licensed persons or club.
  5. We support radio programming for products we stock and other selected models.
  6. Programming of radios will require proof of licence either commercial authority
  7. Programming equipment such as leads and software requires an authority , both of these are some times depending on the situation not available for sale to the public or require forms or identification or both before being shipped
  8. Some of the larger or more expensive items such as transceivers ,Scanners  and the like are not held on premises  and have to be ordered in time of delivery can vary and can be 2-3 days extra  , please be mindful of this when ordering

Programming will be charged by the number of channels.  For over 40 the first ten channels will be free. Note a license or an authority must be provided for this service.  

If radios require a single channel programmed, a minimum service fee will be charged

Copy Right © & Trademark TM :

All trademarks and copy rights are owned by their respective entities.

Shipping and returns:

In most cases items are shipped with in or including 3 days of payment clearing into bank account

While Shipping and most Suppliers are starting to level out and come good after the covid issues over the last few years , there are still hold ups form time to time , this could be due to shipping or the suppliers demand or work load ,

we are by no means completely through the covid issues and while every effort is made to ensure a smooth transaction some times a few days due to illness or shipping back log cant be helped , your co operation and understanding is appreciated ,

Free Postage 

Free post or “postage included ” is sent Via Regular normal post with track and sign , this includes all items where its advised that  postage is included or as a “bonus ” or by coupon , or by selection at check out if you wish to have your item sent please select one of the express post options , you will be charged a fee based on Australia post prices

negative or abusive correspondence will not be tolerated and either ignored ,or replied to , though the reply may offend !

Shipping is conducted by either Australia Post Or sendle

While Shipping and most Suppliers are starting to level out and come good after the covid issues over the last few years , there are still hold ups form time to time , this could be due to shipping or the suppliers demand or work load ,

we are by no means completely through the covid issues and while every effort is made to ensure a smooth transaction some times a few days due to illness or shipping back log cant be helped , your co operation and understanding is appreciated

All Australia Post shipping is done  with Sign on delivery and tracking this is not negotiable , this for your security and our protection

should you really want the item left with out a signature or proof of delivery , you will be responsible for loss or theft this must be asked for at the check out ,

the postage prices will be the same regardless

For any items over $100 or bigger more expensive item (such as scanners radios etc ) insurance is strongly recommended the onus is on you if there is no insurance on the item  if you wish to take this option please email an enquiry for prices secomms will not be liable for loss delays or damage

there is a choice of either express or normal , if you choose normal please be aware this is really slow , this is Australia post and all abuse regarding the slow rate of travel should be directed to them not us

How an item is shipped will take in many factors such as size location etc

Generally, it’s always Australia Post, however if it’s a large or heavy item it may be sent Via Sendle

should you have an extra large size order or heavy item please contact us to discuss shipping before purchase

other wise a decision maybe made with out consultation and further costs incurred

for those that want the item really quick and want to use an uber ! this depends on my availability and that you will organise pick up and cover the cost we will not be responsible for any extra uber fees

delivery times may vary we cannot control Australia posts work ethics or workload planning.

Pickup is generally not available however sometimes this is an only alternative and are by appointment and prior arrangement only.

some times depending on work load and availability I can hand deliver this is only done in some situations and by prior arrangement

please contact us via the website or email with any questions

Returned goods that you have chosen and no longer want will incur a 20% restock and handling fee.

We will exchange goods chosen by mistake but must not have been opened or damaged.

Return shipping to paid by the customer.

Customer must pay for shipping of exchanged goods.

Communications:

When on our digital media platforms, you must not:

  1. Use any part of the system to abuse, cause harm to us or anyone else.
  2. Hack, or run unauthorised code etc to cause damage.

Phone use:

Abusive calls emails  messages  or unsolicited calls will be reported to the authorities.

We reserve the right to end contact.   its up to our determination what we deem as rude or abusive not you  please respect that we don’t expect deserve or have to accept any form of abusive behavior , the response we provide in these situations is a reflection of the way you communicate with us , please remember  and accept that 

This may also include having your number blocked from further calls , due to the huge amount of spam calls all private numbers and flagged numbers are automatically blocked or ignored  

Phone contact is available defendant on availability other wise a voice mail service is available the number is  1300 382 385.

should you want a call back please leave a name return number and brief message about your enquiry , calls such as “oi call me back ” will be ignored

 

Warranty:

 

All new products we sell will be come with a 12-month warranty, second hand products with 30-Day warranty to the customer/purchaser with receipt / proof of purchase.

Warranty will not cover customer abuse, damage, environmental damage and misuse. Warranty tamper stickers if the sticker is removed or tampered with warranty will not be provided.

Any applicable factory extended warranty will be provided by the manufacturer.  Please contact them for details of such warranty. And any transfer enquiry’s 

Warranty does not cover you for damages or loss from a third party for data and code from

the website, host and third-party links.

For all returns customer must email or contact via the website

Postage the customer is responsible for return shipping cost, South Eastern Communications will pay for the returning cost of the new product

The Australian Consumer Law:

Under the ACL you may be, but not guaranteed, entitled to a refund, repair or replacement.

Please see link for more information: The Australian Consumer Law

 

Any questions or concerns please email [email protected]

 

Updated 25/6/2022

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